Last updated: May 2026. This page is a practical launch-ready policy draft and should be reviewed by legal counsel for your operating jurisdiction.
1. Information we collect
We may collect account details such as name, email, phone, role, country, city, profile image, bio, languages, company details, guide license or certification details, tours, photos, booking requests, messages, reviews, community articles, comments, support tickets, and technical data such as IP address, browser, device, referral URL, and analytics.
2. How we use information
- To create and manage user accounts.
- To display guide, company, tour, destination, community, and review content.
- To process booking requests and guide communication.
- To review and verify guides, tours, and companies.
- To respond to support, contact, and report forms.
- To improve security, analytics, and platform quality.
3. Public profile information
Guide profiles, company profiles, tour details, images, reviews, and community content may be visible publicly after publication or approval. Do not publish information you do not want to be public.
4. Sharing between users
When a traveler contacts a guide or sends a booking request, relevant request and contact information may be shared with the guide or company to handle the service.
5. Cookies and analytics
The platform may use session cookies, authentication cookies, visitor analytics, and security logs to operate the website and improve performance.
6. Data protection
Passwords are stored as hashes, database queries should use parameters, and admin access is controlled by role. No website can guarantee perfect security, so users should protect their login details.
7. Email
We may send account, registration, password reset, support, and administrative emails. Users should keep their email address accurate.
8. User rights
Users can request correction, deactivation, or deletion of account data where technically and legally possible. Some records may be retained for security, dispute, legal, or audit purposes.
9. Contact
For privacy questions, use the contact page or email the site administrator.